Cancellation & Refunds Policy

1. Cancelling Your Subscription

v-card.in subscriptions are annual and do not renew automatically — there is nothing you need to do to "cancel" future billing, because you are never charged again unless you actively choose to renew. If you simply stop renewing, your card will stop being publicly visible at the end of your current subscription period, but your account and data remain intact should you wish to return.

If you would like your account and all associated data permanently deleted rather than simply left inactive, contact us using the details in Section 7 and we will process the deletion in accordance with our Privacy Policy.

2. Refund Eligibility

Because the Service is a digital product delivered instantly upon payment, refunds are considered only in limited circumstances. You may be eligible for a full or partial refund if:

• You were charged but your card was never activated due to a technical fault on our end, and the issue was not resolved within a reasonable time after being reported;
• You were charged more than once for the same subscription period due to a payment gateway or technical error (see Section 6);
• You request cancellation within 48 hours of your initial purchase and have not published your card live to the public during that time.

3. When Refunds Don't Apply

Refunds are generally not available where:

• Your card has already been published live and shared or used publicly;
• The request is based on a change of mind after the 48-hour window in Section 2;
• You are dissatisfied with design or feature choices that were reasonably visible before purchase (for example, via our homepage or free draft editing);
• Your subscription period has substantially elapsed;
• The issue arises from a third-party service outside our control (for example, your own internet connectivity, or a third-party platform such as WhatsApp or Google Maps being temporarily unavailable).

4. How to Request a Refund

To request a refund, email support@v-card.in with:

• Your registered mobile number;
• The Razorpay payment ID or transaction reference (found in your payment confirmation);
• A brief description of the issue or reason for your request.

We will review each request individually and respond within 3–5 business days with our decision.

5. Refund Timeline

Approved refunds are processed through Razorpay back to your original payment method (card, UPI, or net banking). Once initiated, refunds typically reflect in your account within 5–7 business days, though the exact timing beyond that point depends on your bank or payment provider and is outside our control.

6. Duplicate or Failed Payments

If a payment fails but an amount is still debited from your account, this is usually auto-reversed by Razorpay or your bank within 5–7 business days without any action needed from you. If it is not reversed within that window, please contact us with your transaction details and we will help you follow up.

7. Contact Us

For any cancellation or refund request, reach out to us: